Rezultati pretrage: 4 oglasa za posao
...customers to solve technical issues
Create process or troubleshooting documentation in the support knowledge base
Manage all open tickets and ensure customers get regular updates regarding case status
Identify and escalate priority issues that need immediate...
...Interested?
Key duties & responsibilities
~ Monitoring organization using Cortex XDR (24/7/365) - working on Cortex platform to solve incoming incidents, ingested from multiple sources like PAN NGFW, endpoints etc.
~ Creating monthly reports and statistics
~ Generating...
...customers to solve technical issues, create process or troubleshooting documentation in the support knowledge base, manage all open tickets and ensure customers get regular updates regarding case status, identify and escalate priority issues that need immediate attention...
Agencija Spektar
Banja Luka
prije 15 dana
...customer network by either resolving them or bringing them to the attention of the appropriate teams. This involves addressing trouble tickets submitted by customers.
Engage with general router functionality (e.g., router configurations, troubleshooting commands)....
